Frequently Asked Questions

No — that's one of our core promises. We charge flat rates 7 days a week with no weekend or holiday upcharges. The price you're quoted before work begins is the price you pay.

The Service Partner Program is our annual maintenance plan. Members receive a spring AC tune-up and a fall heating tune-up each year, priority scheduling (you jump the line), no overtime fees, and discounts on parts and labor if a repair is needed. It's the most cost-effective way to protect your HVAC system.

Yes. Our call center is available around the clock every day of the year. We offer emergency HVAC service during extended hours — if you have no heat in winter or no cool in summer, call us and we'll get someone out fast.

All of our technicians are NATE-certified and EPA 608 certified. The company is fully licensed, bonded, and insured in DC, Maryland, and Virginia, and every technician is background-checked before entering your home.

Always. Before any work begins, your technician will diagnose the issue and present you with a flat-rate quote. You approve it before we touch anything. No hidden fees, no hourly surprises.

Yes. For equipment installations, we handle all permit filings and inspections. We also assist with utility rebate paperwork and can guide you through available federal tax credits for qualifying high-efficiency equipment.